REQUEST SERVICE
Love a design but wish it was a bit different? Here you can submit a request to get a release that better suits your wants and needs. Below you will find a definition of each offering as well as instructions on how to submit your request and important information about the request process.
DEFINITIONS & CHANGES ON OFFER
- MAX - Going HUGE in design size, with the same application in colour selection rules as all our other charts.
- MINI - Going SMALLER than our current offerings, with the same application in colour selection rules as all our other charts.
- SNIPPET - A design that will only include a small portion of the original art. A snippet will either be extracted out of the original cross-stitch chart, or be a fresh design by adjusting the original art first. The benefit of a Snippet is that you can enjoy a small section of an original cross-stitch design without the hassle of buying all the colours for the original pattern even if you don't need them, and working out which partial/full pages you would need to stitch, calculating fabric and floss usage etc etc.
IMPORTANT INFORMATION
- Not all requests may be serviced for a variety of reasons. If your request is not possible, we will let you know. If you don't hear back, then this means that the request is possible and has been noted.
- There is no turn around or time frame for a request to be serviced. When your request has been serviced, we will contact you.
- The more requests we get for the same thing on the same design, the higher the list it will move so if you and a group of folks are after the same thing, make sure to get your requests in!
HOW TO SUBMIT A REQUEST
- Ensure when submitting this form you fill in your name and email so we can contact you about your request.
- Include the name of the pattern, what change you want (Max, Mini or Snippet), if it is a Snippet ensure you include what you want to be the focus from the original art into a snippet (eg a moon from Aja Triers Starry Night of the Living Dead).